4.3.2.6 Write Off Uncollectible Receivables : Write Off Uncollectible Receivables Detailed Process Model Description
Write Off Uncollectible Receivables Detailed Process Model Description
This section provides a detailed description of the “Write Off Uncollectible Receivables” business process, including:
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1.0 Identify Customer's SA's Eligible for Write Off
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1.1 Create Adjustment to Synch Up Current Balance and Payoff Balance
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1.2 Transition Service Agreements to Closed
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1.3 Write Up or Write Down Small Amount
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1.4 Transfer Balance to SA's
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1.5 Create Adjustments to Transfer Debt to Single SA
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1.6 Create Refund Adjustment
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1.7 3.3.3.1 Refund Deposit Process
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1.8 Send Refund Request to Accounts Payable
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1.9 Receive Refund Request
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2.0 Send Refund Check to Customer
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2.1 Receives Check
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2.2 Select Remaining Accounts with SA's Eligible for Write Off
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2.3 Create Write Off Process with Pending Events
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2.4 Evaluate Write Off Process
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2.4.1.1 Activate Event Affect Credit Rating /Cash Only Score
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2.4.1.2 Update Customer's Account Credit Rating and/or Cash Only Score
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2.4.1.3 Complete Event
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2.4.2.1 Activate Event Send Letter to Customer for Pending Referral on Effective Date
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2.4.3.1 Activate Event Refer to Agency on Effective Date
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2.4.4.1 Activate Event Cancel Referral on Effective Date
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2.4.5.1 Activate Event Send To Do on Effective Date
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2.4.5.2 Initiate To Do List Entry Creation
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2.4.6.1 Activate Event Write Off Using Distribution Codes on Effective Date
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2.4.6.2 Create WO SAs
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2.4.6.3 Gather General Ledge Financial Details
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2.4.6.4 Transfer Debt to Specific Defined WO SA Types Defined on Distribution Codes
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2.4.6.5 Retrieve and Reverse Liability Debt
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2.4.7.1 Activate Event Write Off Using SA Type Distribution on Effective Date
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2.4.7.2 Create WO SA
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2.4.7.3 Transfer Balance of All Debt to Defined WO SA Type
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2.4.8.1 Activate Event Break Payment Arrangement
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2.4.8.2 Break Payment Arrangement and Transfer Debt Back to Original SA's
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2.4.9.2 Perform Additional Activities
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2.5 Wait for Event Effective Date
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2.6 Update Write Off Process to Inactive
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2.7 Search for Customer's Account
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2.8 Evaluate Account and SA Write Off Eligibility
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2.9 Populate Write Off Process Data
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3.0 Request Create Write Off Process
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3.1 Add Write Off Process
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3.2 Evaluate Write Off Process
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3.3 Request Modify Events Details
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3.4 Update Write Off Process and Events
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3.5 Request Modify List of SAs for Write Off Process
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3.6 Update Write Off Process and List of SAs
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3.7 Request Cancel Pending Write Off Events
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3.8 Request Cancel Write Off Process and Provide Cancel Reason
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3.9 Update Any Pending Events to Canceled
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4.0 Determine SAs and Debt Amount for Write Off
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4.1 Request Write Off Full Amount
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4.2 Populate Specific Write Off Amount and Request Write Off
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4.3 Retain SA Status
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4.4 Verify Eligibility for Write Off Process
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4.5 Analyze Account Write Off Debt Class Debts
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4.6 Identify To Do's Associated with Write Off Events
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4.7 Create To Do Entries
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4.8 Review and Evaluate Errors
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4.9 Request Complete To Do
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5.0 Complete To Do Entry
1.0 Identify Customer's SA's Eligible for Write Off
Reference: Write Off Uncollectible Receivables Process Model - Page 1 for the business process diagram associated with this activity.
Actor/Role: CC&B
Description: The background process, Write Off Process Monitor periodically reviews Accounts with stopped or reactivated Service Agreements. Accounts with Active Service Agreements are not included in this review. Based on configuration there is an established Due Date and Collection Grace Days in CC&B. If the debt is overdue, the Write Off Process Monitor will attempt to close the affected Service Agreements through several preliminary activities.
Process Names
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WPM - The write-off monitor analyzes all accounts with finalized, unpaid service agreements.
Entities to Configure
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Write Off Control
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Work Calendar
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Feature Configuration
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